Frequently Asked Questions

What is the phone number for 211?

All you need to do is dial 211 on your phone, similar to how you would dial 911 or 311.

What is the difference between 211 and 311?

311 provides government and city services for Miami-Dade County, while 211 provides information and referral to social services as well as 24/7 crisis counseling.

When can I call 211?

211 is available 24/7/365.

Is the line confidential?

Our services are confidential, to the extent of the law.

How much does it cost to use 211?

The 211 service is completely free.

What if I move away from Miami, can I still access 211?

Similar to 911, 211 is available nationwide and is managed by different local centers. 211 is also available in Puerto Rico and Canada.